Privacy Policy for Ecoluxe Homewares

By accessing or utilizing this website, you acknowledge and agree to abide by the terms outlined in our Privacy Policy and Website Terms and Conditions. Should you not consent to these terms, we kindly ask that you refrain from accessing or using this website.

At Ecoluxe Homewares, we hold your privacy in the highest regard.

Ecoluxe Homewares is dedicated to ensuring the security and careful handling of your Personal Information at all times. This Privacy Policy delineates our commitment to safeguarding the Personal Information shared with us, in compliance with the Australian Privacy Act 1988 (Cth) and other pertinent privacy regulations. Please note that we reserve the right to amend or update this Privacy Policy periodically.

1. Definitions

   • Ecoluxe Homewares, 'we,' or 'us' refers to Ecoluxe Homewares Pty Ltd (ABN: 87 655 527 567).
   • 'Personal Information' encompasses any information or opinion about you, whether accurate or not, from which your identity is apparent or can be reasonably ascertained.
   • 'You' denotes your individual capacity if you are acting personally.

2. Collection of Your Personal Information Why? We collect Personal Information from you for various reasons, including but not limited to:

   • Delivering products or services to you
   • Completing transactions with you or on your behalf
   • Understanding your requirements and preferences better
   • Enhancing our products or services
   • Providing offers of interest or benefit to you

How? We gather Personal Information through various means, such as:

• Placing orders for goods or services, particularly upon delivery
• Requesting inclusion on our mailing lists
• Making inquiries with us
• Visiting our Website

What? The Personal Information we collect is primarily provided by you when you place an order or offer feedback to us. This may include (but is not limited to):

• Name
• Residential, postal, and billing addresses
• Delivery address
• Occupation
• Email
• Phone number(s)
• Age
• Transaction information

3. Your Online Activity: We collect Personal Information that you voluntarily provide, such as your email address, along with data regarding your browsing activities. We may engage in data logging to gain insights into your needs, thereby improving and customizing our services. The data logged typically includes the user's originating domain, access date and time, viewed pages, and downloaded files. This information undergoes periodic review to identify pages of interest and potential modifications. We may share this data with authorized third parties to further enhance your experience.

4. Anonymity: You have the option to provide Personal Information, utilize a pseudonym, or remain anonymous. If you prefer not to disclose your Personal Information, kindly refrain from submitting it. Please note that certain parts of the website may be inaccessible, and we may be unable to respond to you if Personal Information is not provided.

5. Use and Disclosure of Your Personal Information: We restrict the use of Personal Information to the purpose for which it was collected, along with any reasonably associated purpose. For instance, we may use your Personal Information to:

   • Correspond with you regarding online purchases
   • Address your inquiries
   • Provide information and updates about our products or services that may interest you We may need to share your Personal Information, such as your name and address, with service delivery companies. Additionally, we may disclose Personal Information to government authorities as mandated by law. In such instances, these third parties are obligated to safeguard your privacy.

6. Direct Marketing: If you receive marketing offers from Ecoluxe Homewares and wish to discontinue receiving them, kindly unsubscribe via the Website or contact our Customer Service using the provided details.

7. Quality of Personal Information: We endeavor to ensure that the Personal Information we collect, use, or disclose is accurate, complete, and up to date.

8. Accessing and Correcting Your Personal Information: To access your Personal Information, please contact us by emailing support@ecoluxehomewares.com. We will make reasonable efforts to rectify any inaccuracies in your Personal Information promptly upon request.

9. Securing Your Personal Information: We implement reasonable measures to protect the Personal Information we hold from unauthorized access, misuse, loss, or disclosure. Our security measures include secure servers, firewalls, and encryption. However, we cannot be held liable for events arising from unauthorized access and use of your Personal Information. We retain your Personal Information only as long as necessary for the disclosed purposes and undertake reasonable steps to securely dispose of or de-identify it when no longer needed.

10. Governing Law: This Privacy Policy is governed by and construed in accordance with the laws applicable in the State of Victoria, Australia. By accessing our website, you irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia, and its appellate courts concerning any disputes relating directly or indirectly to this Privacy Policy.

11. Complaints: We consider complaints as valuable opportunities to receive feedback, address issues, and enhance our services. All complaints are treated seriously, and we are committed to responding to them promptly, thoroughly, and fairly. Please lodge any complaints using the provided customer service contact details.

12. Contact Information: Should you wish to learn more about our management of Personal Information or have any queries, please contact Ecoluxe Homewares Customer Service via the online contact form or email support@ecoluxehomewares.com