1. What makes Ecoluxe Homewares different from other home accessory stores?

At Ecoluxe Homewares, we prioritize sustainability and luxury. Our products are crafted with eco-friendly materials, ensuring a blend of elegance and responsibility in every piece.

2. How can I place an order on your website?

Ordering from Ecoluxe Homewares is easy! Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, shop pay and other secure payment gateways.

4. Do you offer international shipping?

We only ship to Australia. Please refer to our Shipping Policy for more details.

5. Can I modify or cancel my order after placing it?

If you contact us within a few hours of placing your order than we can more than likely help you out.  We like to dispatch your products quickly (which is a good thing!) so if we have already sent it, then unfortunately we cannot change it. Please review your order carefully before completing the purchase.

Contact our customer support for any assistance on  support@ecoluxehomewares.com

6. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the carrier's site.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please refer to our Return Policy for instructions on how to return or exchange items.

8. Are your products eco-friendly?

Yes, sustainability is a core value at Ecoluxe Homewares. Our products are made from environmentally friendly materials.

10. How can I contact customer support?

For any inquiries or assistance, please contact our customer support team at  support@ecoluxehomewares.com We aim to respond to all inquiries within 24 hours.